Find the relevant order in your account and open its after-sales option. Select the request type, products and quantities, then enter a reason and submit.

Follow progress in your request history. If a return is required, check the approval and the return address supplied by the seller before sending the products. Enter the actual return tracking number when requested.

Keep your shipping receipt. Refund progress and outcomes appear in the request history. Return conditions, fees and timing depend on the applicable store rules and the outcome for your order.